Frequently Asked Questions
Whether you're a first-time user or just curious about how SafeSwop works, you’re in the right place. Below you'll find answers to the most common questions about using our secure escrow platform. Still need help? Feel free to reach out—we’re here to make buying and selling safer for everyone.
What is SafeSwop?
SafeSwop is a secure escrow platform that protects buyers and sellers during online transactions—especially on platforms like Facebook Marketplace. We hold the buyer’s money until the seller delivers the item and the buyer confirms they’re happy.
How does the process work?
1. The buyer and seller agree to use SafeSwop. 2. The buyer sends funds to a secure escrow account. 3. The seller delivers the item. 4. Once the buyer confirms receipt, we release the payment to the seller.
Why should I use SafeSwop?
Because scams are common in online marketplaces. With SafeSwop, you don’t have to trust strangers—you trust the system. We make sure money and goods are only exchanged when both parties are satisfied.
Is SafeSwop available across South Africa?
Yes! Our platform is online and accessible anywhere in South Africa. We also support local payment methods and courier partners.
What if there’s a dispute?
If something goes wrong, SafeSwop offers built-in dispute resolution. Our team will step in, review the case, and help resolve the issue fairly.
Are there any fees involved?
Yes. We charge a small flat fee and a percentage of the transaction value. This covers escrow handling, support, and fraud protection.
Do I need to be verified to use SafeSwop?
While verification is optional for basic use, we strongly encourage it for added trust and security. Verified users are more likely to complete successful trades.
What items can I trade with SafeSwop?
SafeSwop is ideal for electronics, furniture, appliances, fashion, and most secondhand goods. However, we don’t support illegal, prohibited, or high-risk items.
