Effective Date: 01/07/2025
Last Updated: 01/07/2025

At SafeSwop, your privacy and the protection of your personal information are important to us. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with South African law, specifically the Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect and process the following personal information:

Name and surname

Email address and phone number

Physical and delivery address

Identity verification details (ID/passport, proof of address)

Transaction details (payments, items listed, messages exchanged)

Technical data (IP address, device type, browser type)

2. How We Use Your Information

We collect your information to:

Facilitate secure escrow transactions

Verify user identities to prevent fraud

Communicate important transaction updates

Resolve disputes

Comply with financial regulations

Improve our platform functionality and user experience

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

Payment service providers (e.g. PayFast, Yoco)

Courier/logistics partners (if delivery is selected)

Legal or regulatory authorities if required by law

Our customer support or verification teams (internal use only)

4. Security of Your Information

We implement industry-standard security measures to protect your data:

Encrypted transmission of sensitive information (SSL)

Secure storage with access control

Two-factor authentication and user verification processes

5. Your Rights Under POPIA

You have the right to:

Request access to your personal data

Correct inaccurate or outdated information

Request deletion of your data (subject to regulatory obligations)

Withdraw consent for data use (which may limit platform functionality)

To exercise these rights, contact us at:
📧 info@techchain.co.za

6. Cookies and Tracking

We use cookies to improve your browsing experience and monitor site performance. You can disable cookies in your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites (e.g. couriers, payment providers). We are not responsible for their privacy practices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of any material changes, and the latest version will always be available on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

SafeSwop Support
📧 support@safeswop.com